General rules and conditions

Registration of participants

By registering for the Festival, the General Terms and Conditions are accepted. Registration should be completed within the deadlines set in the program. Registration obliges the participant to pay the registration fee. When the payment is received the registration will be confirmed. Participants authorize the organizer to collect and store registration data following the Law on Personal Data Protection. The registration fee is subject to VAT at the rate of the country in which the event is organized, regardless of whether it is invoiced to a legal or natural person. In Croatia, this is a VAT rate of 25%. In the event of a change in the tax rate, the organizer reserves the right to apply the same.

Certificate of participation and paid registration fee

Written confirmation of participation is given to each participant after the correct registration and payment of the registration fee. The registration fee depends on the date of payment and the number of registration fees ordered. Discounts do not apply if the payment is made after the date by which they are valid. If the payment is made within 48 hours before the Festival, the confirmation must be presented at the registration desk upon registration.

Registration fee

Registration fee includes:

  • participation in all professional contents of the Festival: lectures, workshops, discussions, presentations, interviews
  • promotional materials
  • entertainment program

The registration fee does not include:

  • accommodation of participants during the Festival
  • meals (breakfast, lunch, dinner)

VAT is not included in the registration fees published on the official website.

In case of an unfavorable epidemiological situation, the HOW Festival is transferred online and the registration fees are valid for the same. Online registration fee includes:

  • access to the online platform and all lectures, workshops, and sponsorship stands
  • An entertaining online program

If the Festival is transferred online, the valid prices are:

For all hoteliers (+ tourism sector)

  • Super early bird: 245,00 €
  • Early bird registration: 270,00 €
  • Standard registration: 310,00 €
  • Last-minute: 385,00 €
  • On sight: 460,00 €
  • Students : 30,00 €
  • Suppliers and others: 600,00 €

*Note: The registration fee does not include VAT.

Cancellation of the Festival

In case of an unfavorable epidemiological situation, the organizer has the right to transfer the Festival online and inform all participants in writing.

The paid difference in the registration fee between the live and online Festival is transferred to the HOW Festival 2024.

If the Festival is canceled as a result of force majeure or the insufficient number of participants (less than 200) or for reasons beyond the control of the organizer, the paid registration fee is returned to the payer. The Organizer undertakes to notify all registered participants in time in case of cancellation of the Festival no later than 7 days before the same. This does not apply to other costs that the participant may incur.

HOW Festival ticket cancellation by participants

Cancellation of an already confirmed reservation must be in writing.

Cancellation received by August 1, 2023: refund of the registration fee less VAT and 30% of costs is possible only based on a written agreement with the Festival organizer.

Refunds are not possible for non-attendance or non-attendance at the event or in case of transferring the Festival online.

After August 1, 2023, it is not possible to refund the registration fee.

In case of double payment or over-payment, with adequate supporting documentation, it will be returned after the Festival.

HOW Festival accommodation cancellations

The cancellation of a previously confirmed reservation is required to be submitted in written form.

Cancellations received by October 1, 2023, a full refund will be issued.

Cancellations received between October 1, 2023, and October 31, 2023, will be eligible for a partial refund of 50%.

Please note that any cancellations made after October 31, 2023, will not qualify for a refund of the accommodation fee.

In case of double payment or over-payment, with adequate supporting documentation, it will be returned after the Festival.

Program changes

The organizer reserves the right to make changes within the program of the event. These changes cannot affect the reduction of the registration fee or its partial refund.


For all complaints, please contact us at We undertake to respond within 5 working days.

Publication of material

All events within the HOW Festival 2023 are photographed and filmed and used for promotional purposes of the Festival.

Statement on the protection and collection of personal data and their use

Our server and website are protected by security protocols.

HESA Group d.o.o. undertakes to protect the personal data of the participant, in such a way that the data on the participant – name, surname, function, company – the organizer may provide to a third party only in the case of activities related to the event of which the participant was part. The list of all participants of the Festival will be forwarded for publication as follows:

In the official application where participants can contact each other and arrange meetings with the sponsors of the Festival

If you do not want your information to be included or forwarded, please notify us in writing at Also, the organizer is obliged to provide information to official bodies at their official request.

All user data is strictly kept and is only available to employees who need this data to do the job. All employees of HESA Groupe d.o.o. and business partners are responsible for adhering to the principles of privacy.

HESA Group d.o.o. uses Google Analytics for statistical purposes.


The organizer will be responsible for implementing the program in the form it was published, respecting the customs of good practice. Any possible complaint must be in writing to be considered and resolved by the Consumer Complaints Procedure. The deadline for submitting complaints is 8 days from the end of the Festival, and the Organizer undertakes to respond within 5 working days of receiving the complaint.

In case of restrictions, participants agree to rapid covid tests, temperature measurement, the mandatory wearing of masks, presentation of a vaccination certificate, and all other activities to reduce the likelihood of spreading the infection. If the participant behaves irresponsibly and refuses to adhere to the measures, the Organizer may remove him from the conference, and the paid registration fee is withheld.

The organizer is not responsible for the irresponsible behavior of the participants, but he is obliged to do everything he can to ensure that the participants adhere to the measures: spread the chairs, measure the temperature, provide quick tests, etc.


The court in Zagreb, Croatia, has jurisdiction over disputes, and the Croatian legislative system applies.

Acceptance of general terms and conditions

These general terms and conditions will apply at the HOW Festival. By applying to the Festival, the general terms and conditions of business are considered accepted.

Registration for the HOW Festival is valid for two weeks. If you register at an early bird or regular price, the registration fee is valid for another week after their expiration. After one week, the application is no longer valid and the new prices indicated on the Festival’s website apply.